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24/7 WordPress website support
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Premium WordPress Support Australia
Launching Your Website Was the First Step. Now, Maintaining the Site Is Your Next Challenge. iVersion Support Takes Care of Your WordPress Website.
A Simple and Effective Way to Keep Your Website Running!
A Simple and Effective Way to Keep Your Website Running!
What's Included in the WordPress Support Package
wordpress
Regular WordPress Audits
We audit your WordPress website regularly to identify outdated software, plugins, security issues and speed.
optimisation
Continuous Optimisation
Stay on top of your website security and performance with regular updates and fixes,
monitoring
Proactive Monitoring
We monitor your website for security and performance-related issues and fix them before they become a problem.
WordPress Core Update
WordPress needs regular core updates to function properly and securely. Therefore, we update your WordPress core regularly to remove known vulnerabilities and keep your site running smoothly.
Plugin Updates
Plugins can slow down your website, especially outdated plugins. They also pose a security risk to your site. Therefore, we update all Plugins on your site regularly to improve performance and remove security flaws.
Bug Remediation
Sometimes bugs are discovered months after the launch, and others appear because of the changes made to the website. Get a fast and quick bug remediation response without the need to scope work and the cost—a fixed-price rapid response bug remediation is part of our support contract.
Image Optimisation
Adding new photos and videos can greatly impact your website performance. So while you add the images, we optimise them to ensure your site stays fast.
Original
1.4 MB
Optimised
35 KB
Speed Optimisation
A fast website delivers conversions and growth for your business. Our premium support includes regular speed audits and optimisation.
WordPress Security
Unparalleled Security Against Malware and Hacking Attempts.
Multi-layer security architecture to stop bad guys at the edge. We keep your WordPress Website clean from malware infection. We offer real-time malware scanning to detect and remove the virus before it compromises your website.
*Requires iVersion Managed Web Hosting
Multi-layer security architecture to stop bad guys at the edge. We keep your WordPress Website clean from malware infection. We offer real-time malware scanning to detect and remove the virus before it compromises your website.
*Requires iVersion Managed Web Hosting
resourcesTips to Help You Manage Your WordPress Website
Tips to Help You Manage Your WordPress Website
Why Choosing iVersion for Your WordPress Website Support is the Best Decision for your Business?
Experience
We work with some of Australia's largest corporations — as well as startups, small businesses and emerging entrepreneurs. And we still work with the same clients who started with us 15 years ago.
Expertise
While other developers are tinkering with pre-packaged plugins, we are busy writing custom code for WordPress. With us, you can build any feature on your WordPress website. You can also avoid using low-quality plugins that slow down your site and compromise security.
Efficiency
iVersion is a cohesive team. From your dedicated project manager to the after-sales support crew, we work together (using established systems). We deliver your WordPress development project on time and spec. Every time.
Reliablilty
The WordPress platform is stable and reliable — and so are we. Of course, we take great pride in our work performance and delivery outcomes, but our smart systems are secret to consistent, reliable service (based on industry best practices).
Experience
Expertise
Efficiency
Reliability
We work with some of Australia's largest corporations — as well as startups, small businesses and emerging entrepreneurs. And we still work with the same clients who started with us 15 years ago.
While other developers are tinkering with pre-packaged plugins, we are busy writing custom code for WordPress. With us, you can build any feature on your WordPress website. You can also avoid using low-quality plugins that slow down your site and compromise security.
iVersion is a cohesive team. From your dedicated project manager to the after-sales support crew, we work together (using established systems). We deliver your WordPress development project on time and spec. Every time.
The WordPress platform is stable and reliable — and so are we. Of course, we take great pride in our work performance and delivery outcomes, but our smart systems are secret to consistent, reliable service (based on industry best practices).
Frequently Asked Questions
Yes, Simple eCommerce is a mobile responsive web solution. It works on all devices.
Unlimited, you are licensed to use this system without any limitations.
Out of the box, we have PayPal, Stripe and POLI. If you need to integrate an additional gateway, we can build the code at a small cost.
Yes, we can. We provide lighting fast cloud-based web hosting. Our web hosting solution comes with malware protection and advanced security at a competitive price.
We use the Code Ignitor framework to build our application using industry best practices. To date, we have not had any hacking incidents. Although like any web system, your security depends on many factors, including hosting server and administration.
iVersion's WordPress support offers a team of experts available 24 hours a day, 7 days a week, to help you manage your website.
Anyone can use our support service, especially business owners and web admins. Our support saves you time and frees you from the worries of constantly updating and managing your website. In addition, web admins find it helpful to fill the gaps in their technical knowledge.
The Support Package or Contract cost is based on your website size and needs. After understanding your needs, we provide a tailored quote with a fixed fee. For example, if you don't need to update the content regularly on your site or feel confident updating it yourself, it requires less work for us; hence your support contract will cost less.
Some websites require constant updates, changes and speed optimisation. As a result, those sites will have higher support costs.
Some websites require constant updates, changes and speed optimisation. As a result, those sites will have higher support costs.
WordPress Core update consists of updating WordPress installation files. Over time vulnerabilities are discovered in WordPress that hackers exploit to damage your website. By keeping your WordPress code updated, you eliminate known WordPress vulnerabilities.
By updating WordPress Core, you also get new features and enhancements available in the latest version.
By updating WordPress Core, you also get new features and enhancements available in the latest version.
Yes, all support contracts include regular updates for WordPress Themes and Plugins.
Yes, WordPress Support includes bug remediation. However, our support is limited if your website is not hosted with iVersion. Our support excludes all issues caused by your hosting provider.
We can develop new features for your website. But These changes are not covered in a support contract. Instead, we can provide fix cost scope or charge hourly for creating new features and enhancements.
Support Packages and Contracts are fully customisable. For example, if you run a busy blog or site, we can tailor our support contract to include publishing new content and preparing images for you.
We do provide a 30-day money-back guarantee for WordPress support packages. However, all our packages are non-refundable.
In some circumstances, we may consider your refund request and issue a partial refund based on the remaining service duration.
In some circumstances, we may consider your refund request and issue a partial refund based on the remaining service duration.
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