WordPress Premium Support
Our Premium Support Includes
WordPress Support Packages
FEATURES
- WordPress Core Updates
- Plugin Updates
- Theme Update
- WooCommerce Support
- Bug Remediation
- Content Update Requests
- Development Hours
- Staging Environment
- Malware Protection
- Malware Removal
- Domain Reputation Management
- Web Application Firewall
- SSL Checks
- Daily Cloud Backup
- 24/7 Uptime Monitoring
- Emergency Support
- Google Analytics Integration
- Speed Optimisation
- Mobile Optimisation
- High-Quality Image Compression
- Content Delivery Network (Cloudflare CDN)
- Web Hosting
- Elementor Yearly License
- Automatic Google Review Integration
STANDARD
- 10 per month
- 12 hours per year
- Twice Per day
- Included
PREMIUM
- 50 per month
- 24 hours per year
- Every 8 Hour
- Included
- Included
FEATURES
- WordPress Core Updates
- Plugin Updates
- Theme Update
- Woo Commerce Support
- Bug Remediation
- Content Update Requests
- Development Hours
- Staging Environment
- Malware Protection
- Malware Removal
- Domain Reputation Management
- Web Application Firewall
- SSL Checks
- Daily Cloud Backup
- 24/7 Uptime Monitoring
- Emergency Support
- Google Analytics Integration
- Speed Optimisation
- Mobile Optimisation
- High-Quality Image Compression
- Content Delivery Network (Cloudflare CDN)
- Web Hosting
- Elementor Yearly License
- Automatic Google Review Integration
Standard
- 10 per month
- 1 hour per month
- Twice Per day
- Included
PREMIUM
- 50 per month
- 2 hours per month
- Every 8 Hour
- Included
- Included
WordPress Support Packages
BASIC
- WordPress Core Updates
- Plugin Updates
- Theme Update
- Woo Commerce Support
- 5 Content Update Requests Per Month
- Malware Removal
- SSL Checks
- 24/7 Uptime Monitoring
- Emergency Support:
Once Per month - Google Analytics Integration
- Speed Optimisation:
Limited - Web Hosting:
None
STANDARD
- WordPress Core Updates
- Plugin Updates
- Theme Update
- Woo Commerce Support
- Bug Remediation
- 10 Content Update Requests Per Month
- 12 Development Hours Per Year
- Staging Environment
- Malware Protection
- Malware Removal
- Domain Reputation Management
- Web Application Firewall
- SSL Checks
- Daily Cloud Backup:
Twice Per day - 24/7 Uptime Monitoring
- Emergency Support
- Google Analytics Integration
- Speed Optimisation
- Mobile Optimisation
- Web Hosting:
Lightning Fast - Automatic Google Review Integration
PREMIUM
- WordPress Core Updates
- Plugin Updates
- Theme Update
- Woo Commerce Support
- Bug Remediation
- 50 Content Update Requests Per Month
- 12 Development Hours Per Year
- Staging Environment
- Malware Protection
- Malware Removal
- Domain Reputation Management
- Web Application Firewall
- SSL Checks
- Daily Cloud Backup:
Every 8 Hour - 24/7 Uptime Monitoring
- Emergency Support
- Google Analytics Integration
- Speed Optimisation
- Mobile Optimisation
- High-Quality Image Compression
- Content Delivery Network CDN
- Web Hosting:
Business - Elementor Yearly License:
Included - Automatic Google Review Integration:
Included
BASIC
- WordPress Core Updates
- Plugin Updates
- Theme Update
- Woo Commerce Support
- 5 Content Update Requests Per Month
- Malware Removal
- SSL Checks
- 24/7 Uptime Monitoring
- Emergency Support:
Once Per month - Google Analytics Integration
- Speed Optimisation:
Limited - Web Hosting:
None
Standard
- WordPress Core Updates
- Plugin Updates
- Theme Update
- Woo Commerce Support
- Bug Remediation
- 10 Content Update Requests Per Month
- 1 Development Hour Per Month
- Staging Environment
- Malware Protection
- Malware Removal
- Domain Reputation Management
- Web Application Firewall
- SSL Checks
- Daily Cloud Backup:
Twice Per day - 24/7 Uptime Monitoring
- Emergency Support
- Google Analytics Integration
- Speed Optimisation
- Mobile Optimisation
- Web Hosting:
Lightning Fast - Automatic Google Review Integration
PREMIUM
- WordPress Core Updates
- Plugin Updates
- Theme Update
- Woo Commerce Support
- Bug Remediation
- 10 Content Update Requests Per Month
- 2 Development Hours
- Staging Environment
- Malware Protection
- Malware Removal
- Domain Reputation Management
- Web Application Firewall
- SSL Checks
- Daily Cloud Backup:
Every 8 Hour - 24/7 Uptime Monitoring
- Emergency Support
- Google Analytics Integration
- Speed Optimisation
- Mobile Optimisation
- High-Quality Image Compression
- Content Delivery Network CDN
- Web Hosting:
Business - Elementor Yearly License:
Included - Automatic Google Review Integration:
Included
Theme Maintenance
WordPress Theme updates can be a complete pain. However, our team will take care of this problem and ensure that your website theme up to date without hassle.
WordPress Core Updates
WordPress needs regular core updates to function properly and securely. Therefore, we update your WordPress core monthly to remove known vulnerabilities and keep your site running smoothly.
Plugin Updates & Security Patches
Plugins can slow down your website, especially outdated plugins. They also pose a security risk to your site. Therefore, we update all Plugins on your site every month to improve performance and remove security flaws.
Add New Features and Plugins
Content Update
Not sure how to post a new article or change the product description on your website? How about adding a new photo or video? With our premium support, you can email us the new content and we can take care of all content updates.
Image Optimisation
Speed Optimisation
Security and Malware Protection
Unparalleled Security Against Malware and Hacking Attempts
WordPress is popular among users but also amongst the bad guys. More and more WordPress websites are getting hacked daily. Using iVersion WordPress Premium Support, we will keep your website safe.
Malware Cleanup and Protection
Defend Against Hacking Attacks
Sophisticated website application firewall powered with AI to defend your site against attacks, including:
- DDOS
- Bruteforce
- Malware Injection
- SQL Injection
- and the whole lot.
Business Web Hosting
Your website can’t be fully secure and speed optimised without good web hosting. Our Premium Support includes everything, including Amazon Cloud-Powered Lightning Fast Business Web Hosting.
Backups and Business Continuity
Super Charge Your Website for Everyone
Frequently Asked Questions
What is WordPress Support?
iVersion’s WordPress support offers a team of experts available at your fingertips 24 hours a day, 7 days a week, to help you manage your website.
Who should subscribe to our WordPress Support?
Anyone can use our support service, especially business owners and web admins. Our support not only saves you time, it frees you from The worries of updating and managing your website constantly. In addition, web admins find it helpful to fill the gaps in their technical knowledge.
Which package should I subscribe to?
If you are happy with your current web hosting service and don’t need to update the content regularly on your site or feel confident updating the content yourself, than the Basic package is sufficient for your needs.
The professional and premium packages are ideal for those who need to improve their website speed, add malware protection, and require assistance with updating content regularly.
What is WordPress Core Update, and why do you need it?
WordPress Core update consists of updating WordPress installation files. Over time vulnerabilities are discovered in WordPress that hackers exploit to damage your website. By keeping your WordPress code updated, you eliminate known WordPress vulnerabilities.
By updating WordPress Core, you also get new features and enhancements available in the latest version.
What can you do in one Content Update Request?
Using a single content update request, you can change anything from a single line to complete content on a particular web page. A webpage is identified as single URL used to access information. Content may include text, graphic, video, GIF and audio on your site.
Who is responsible for providing the new content?
While we may offer extra help to fix some of your content, the support packages don’t cover creating content for your site. You are solely responsible for providing all text, photos, videos and animations that you would like to upload on your site.
Can I request a content update for multiple pages on my website?
Yes, you can, but each page is considered a separate content update request toward your quota.
Do I need development hours for a content update?
No, you don’t need development hours for content updates.
Do you resolve any bugs arising as a result of an update or content changes?
Yes, If your package includes bug remediation cover, then we will take care of all bugs. For our standard packages, our support is limited and excludes all issues arising from any third party web hosting service.
What is the difference between bug and change requests?
Bug – means any syntax error, compiler error, runtime error, or other bug or defect arising due to a deliverable malfunctioning. For the avoidance of doubt, a Variation will not constitute a Bug.
Change – Change includes variation or modification in current functionality, new feature or function development.
What about any changes or new features I require for my website?
We can develop new features for your website. These changes are covered using available development hours in your package. If your support package doesn’t include development hours you can purchase a separate development bundle.
Why do I need development hours?
The maintenance package doesn’t cover the development of new features or page layouts. However, you can request new feature using development hours in your package or development bundle.
How do I know how many hours are required to develop a particular new feature on my site?
Before starting the development, we provide a quote with an exact number of hours for each task.
Can I bank my development hours if I don't use them?
The good news is you don’t need to bank development hours if you are on a yearly subscription. Instead, you can use the maximum number of hours available in your package at the start of your subscription to develop new features on your site. For example, if you are on a premium support plan, you can use a maximum of 24 development hours at any time during your subscription.
However, we don’t allow accumulating hours from one subscription cycle to the next. If you are paying a monthly billing cycle, then you can use a maximum number of hours allowed each month.
If I need more development work done on my site, can I buy additional hours?
Yes, you can. If you are on a standard plan or need additional hours to build new features you can have the option of paying hourly or you can purchase a development bundle to maximize your cost. See our Development bundles for further details.
How many websites do you cover in one package?
A support package only covers one website, a single WordPress installation running on a single domain or subdomain.
Can I ask for a refund if I change my mind?
We do provide 30 days money-back guarantee for WordPress support packages. However, all our packages are non-refundable.
In some circumstances, we may consider your refund request and issue a partial refund based on the remaining service duration. However, no refund is given if you have used the development hours during your subscription period.
Can I ask for a refund for development bundle?
All development bundles are provided at a discounted rate and are non-refundable. The development bundles expire 12 months from the date of purchase.
Are there any other terms and conditions I should be aware of?
Yes, there are. You should read the following documents to cover all services offered by us:
- Our Acceptable Use Policy applies to all our services.
- The Software Development Terms and conditions apply to all our software development work.
- Our Hosting Terms of Service also apply to your service.