What Is WordPress Support?
iVersion's WordPress support offers a team of experts available 24 hours a day, 7 days a week, to help you manage your website.
Who Should Subscribe to Our WordPress Support?
Anyone can use our support service, especially business owners and web admins. Our support saves you time and frees you from the worries of constantly updating and managing your website. In addition, web admins find it helpful to fill the gaps in their technical knowledge.
How Much Does Support Package Cost?
The Support Package or Contract cost is based on your website size and needs. After understanding your needs, we provide a tailored quote with a fixed fee. For example, if you don't need to update the content regularly on your site or feel confident updating it yourself, it requires less work for us; hence your support contract will cost less.
Some websites require constant updates, changes and speed optimisation. As a result, those sites will have higher support costs.
What Is WordPress Core Update, and Why Do You Need It?
WordPress Core update consists of updating WordPress installation files. Over time vulnerabilities are discovered in WordPress that hackers exploit to damage your website. By keeping your WordPress code updated, you eliminate known WordPress vulnerabilities.
By updating WordPress Core, you also get new features and enhancements available in the latest version.
Do You Update WordPress Plugins and Themes?
Yes, all support contracts include regular updates for WordPress Themes and Plugins.
Do You Resolve Any Bugs Arising From an Update or Changes?
Yes, WordPress Support includes bug remediation. However, our support is limited if your website is not hosted with iVersion. Our support excludes all issues caused by your hosting provider.
What About Adding New Features or Making Design Changes to My Website?
We can develop new features for your website. But These changes are not covered in a support contract. Instead, we can provide fix cost scope or charge hourly for creating new features and enhancements.
Do You Update Content on My Website as Part of the Support Arrangement?
Support Packages and Contracts are fully customisable. For example, if you run a busy blog or site, we can tailor our support contract to include publishing new content and preparing images for you.
Can I Ask for a Refund If I Change My Mind?
We do provide a 30-day money-back guarantee for WordPress support packages. However, all our packages are non-refundable.
In some circumstances, we may consider your refund request and issue a partial refund based on the remaining service duration.